Shipping


SHIPPING

Most orders shipped within 24 hours.  Pipers Pixels ships using the United State Postal Service (USPS) Although mailing rates continue to increase, we are now offering free Standard shipping. There is also the option of using ‘Two-Three Day Shipping’ (Priority) for five dollars more. In your shopping cart, you will see an option to add Priority Shipping. The Priority Shipping Method has an added $5.00 charge.  Standard Shipping does not provide for the option of package tracking.

For standard delivery to U.S. addresses, please allow 7 to 10 business days for items to arrive. Orders selecting the Standard shipping option will be sent via USPS Ground. We do not ship to Hawaii, Armed Forces (AA, AE, AP), American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or US Minor Outlying Islands.  All orders are shipped Monday through Friday, between 9:00 a.m. and 5:00 p.m. Orders placed by 12:00 p.m. Eastern Time, Monday through Friday, can be shipped by Priority delivery in 2 to 3 business days within the U.S. for the additional cost.

Standard shipping and the option to add Priority shipping are listed on the order form
Sorry, no C.O.D’s.


RETURNS

100 % Satisfaction Guaranteed!
Our goal is to provide you with good quality, excellent customer service, and products that help to share the magic of bagpipes.
If for any reason, you are dissatisfied, return product within 7 days for full refund, less shipping and handling.

DELIVERY

Unfortunately there is an occasional delivery problem and most often, it is a result of an incorrect mailing address entered by the customer.  While I am sympathetic, I’m not responsible for mail delays or lost deliveries due to an incorrect shipping address. I will not issue a refund, in part or in full due to an item not arriving by a certain date. Any items stolen from mailbox or lost by recipient are NOT the responsibility of Pipers Pixels. Items marked as “delivered” will be considered delivered & will not be refunded or replaced. Any items actually lost by the postal service will however, be investigated by Pipers Pixels.

If your package is returned to me due to an incorrect mailing address:
1.) I will NOT remake the item and re-send it in order to expedite the process
2.) However, once the package arrives back to me- then I will resend.
3.) If it’s returned due to an incorrect address- buyer is responsible for the return shipping fee. It will not be re-sent until this fee is paid.
4.) Please check your “Ship to” address carefully, as this is the address that gets printed on the shipping label.

We will NOT edit the shipping address. If an order is placed with the wrong shipping info- we will cancel the order so you can replace it with the correct address. This avoids any mistakes or confusion on my side of things. It also protects both you and us, should anything happen during shipping.